Refund policy

Last updated: October 19, 2026

At HealthBuy we aim to make every purchase simple, including what happens after the sale. If you have a problem with an order or a product, contact our customer care team through our contact form, by email at support@healthbuy.com, or by phone at +1 (302) 684-6186, Monday to Friday, 6:30 a.m. to 5:00 p.m. Pacific Time. We aim to reply within one business day.

Below are our product categories and how we can help you with each.

Prescription medications (HealthBuy Telehealth)

State and federal regulations do not allow prescription medications to be returned once they have been dispensed by a pharmacy, including the affiliated pharmacies in HealthBuy Telehealth's network. Once your payment has been charged and your package has been handed to the carrier (USPS, UPS or FedEx), prescription sales are final. Before a shipment goes out you can sign in to your patient portal to update your address or payment method or to change or cancel an upcoming shipment. If a prescription shipment arrives damaged or is lost in transit, contact our customer care team and we will work with the pharmacy and the carrier to put it right.

Non-prescription products: supplements, skin care and personal care

Everything else we sell is covered by our 60-day satisfaction guarantee. You may return eligible items within 60 days of the delivery date for a full refund of the item price. There are no restocking fees and you do not need a return authorization number.

  • Unopened items: any unopened, unused item in its original packaging with the safety seal intact can be returned for a full refund.
  • Opened items: sometimes a product just is not right for you. You may return one opened item per order for a full refund. Additional opened items can be returned only if they arrived damaged, defective or were sent in error.
  • Damaged, defective or incorrect items: if your order arrives damaged, defective or is not what you ordered, contact us within 60 days of delivery and we will send a replacement or issue a full refund, including the original shipping charge. A photo of the item and packaging helps.

Items that cannot be returned: items returned more than 60 days after delivery; opened or used items beyond the one-per-order allowance, unless damaged, defective or sent in error; gift cards; and items marked "Final Sale" at the time of purchase. For health and safety reasons, returned products are never resold once opened.

How to start a return

Send us a message through our contact form or email support@healthbuy.com with your order number, the product name and, if you like, the reason for the return. We will reply within two business days with return instructions and, for orders shipped within the United States, a free prepaid return shipping label that shows the return address. Pack the items securely and ship them within 14 days of receiving your label. International customers are responsible for return shipping costs, except for damaged, defective or incorrect items. We recommend a trackable shipping service, because we cannot refund returns that never reach us. We do not accept COD returns, and we reserve the right to decline a return that arrives in a condition different from how it was shipped or that appears to have been tampered with beyond the one-opened-item allowance.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within five business days; your bank or card issuer may take a few more days to post the credit.

  • Item price: refunded in full for eligible returns.
  • Original shipping charges: not refundable, unless the return is due to our error.
  • Promotions and multi-packs: if you bought items under a multi-pack, "buy more, save more" or free-item offer and return only part of the order, your refund is based on the price you actually paid for the returned items after the discount is spread across the order. Free items have no refund value.
  • Subscriptions: a subscription shipment that has already shipped follows the rules above. To avoid being charged for a future shipment, skip, pause or cancel before the renewal date through Manage Your Subscription.

Lost, late or damaged packages

In the rare case that a package is lost in transit, we will reship your order or refund it. We will first work with the carrier (USPS, UPS or FedEx) to locate the package and redirect it if needed. Contact us if your tracking has not updated in seven days, or if your order has not arrived within 21 days of shipment (30 days for international orders). If tracking shows "delivered" but you cannot find the package, check with neighbors and your local post office and allow two business days, then contact us and we will open a claim with the carrier. If a package arrives damaged, send us a photo within 60 days of delivery and we will send a replacement or a full refund. Weather can delay deliveries; our products do not require refrigeration, so a longer transit time will not affect them.

Questions

Contact our customer care team through the contact form, at support@healthbuy.com or on +1 (302) 684-6186.