Shipping policy

Last updated: October 19, 2026

Order Processing

Orders placed Monday–Friday ship the same business day (excluding U.S. holidays). Orders placed on weekends or holidays ship the next business day. You'll receive a shipping confirmation email with tracking information when your order ships.

Shipping Rates and Delivery Times

Free standard shipping on U.S. orders of $50 or more. For all other orders, shipping costs are calculated at checkout and shown before you pay.

• United States (standard ground): 4–10 business days after shipment.
• International: 14–21 business days after shipment.

Delivery times are estimates and are not guaranteed. Delays can occur because of carrier issues, weather, high-volume periods, or customs.

International Orders

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Some products may not be allowed into certain countries. It is the customer's responsibility to check local import rules before ordering. We are not responsible for orders held or refused by customs, but we will work with you to find a solution.

Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us right away through our contact form and we'll update it if the order hasn't shipped. If a package is returned to us because of an incorrect or incomplete address provided by the customer, we can reship it for the cost of the new shipping charge, or refund the order minus the original shipping charge.

Lost, Late, or Damaged Packages

• Not received: If your tracking hasn't updated in 7 days, or your order hasn't arrived within 21 days of shipment (30 days for international), contact us. We'll work with the carrier and, if the package is confirmed lost, send a free replacement or a full refund.
• Marked delivered but not received: Please check with neighbors and your local post office and wait 2 business days, as packages sometimes arrive after being marked delivered. Then contact us and we'll open a claim with the carrier.
• Damaged in transit: Contact us within 60 days of delivery with a photo, and we'll send a replacement or a full refund.

Questions

Send us a message through our contact form.